Personal Assistance with Macs, iPhones,
iPads, & General Apple User Needs

 

PERSONAL REFERENCES:

"Dr. Ellen is an Apple mac/iPad/iPhone guru. Having had a Mac computer since its creation, she has a wealth of tricks to properly diagnose an issue, transition your device through its various periodic upgrades or direct you to useful virus protective software to guard your valuable Apple electronics. If you need someone to help you navigate through the world of Apple devices, she’s the person to call!"
~Lesley, age 70~ Beaufort, SC

 

"WHAT A TREMENDOUS IDEA, APPLE HELP FOR BABY BOOMERS PLUS.I AM A BABY BOOMER PLUS++++. I HAVE HAD MANY OCCASIONS TO CALL  UPON DR. E'S EXPERTISE TO FIX GLITCHES ON MY IMAC AND OTHER DIGITAL DEVISES. THERE SEEMS TO BE NO PROBLEM SHE CANNOT SOLVE.  I HAVE THE UTMOST CONFIDENCE IN HER AND HER ABILITY TO BE A "FIXER"  SHE WORKS WITH YOU, WITH GREAT PATIENCE AND HUMOR.  YOU GO DR.E! "
~Marcy, age
87~ Bradenton, FL

 

"I have known Dr. Rudolph for over 35 years and every time I have had a problem with my Apple devices she has been able to fix them. That includes my desk top computer, iPad, iPhone and printer. Regardless of the difficulty of the  problem, she sticks with it until the problem is solved. The latest involves my iPad which I could not open because I could not remember the original login credentials. Neither an apple expert who came to my home, nor the employees at an Apple Store, could figure out a way to get into the machine. They said, “You should just throw it under a truck”.  I was about to do that when Dr. Ellen tackled the problem and FIXED IT when no others could. She is a genius and you would be lucky to have HER help you with any large or small problems you have with your Apple devices."
~Millie, age 84~
Williamsburg, VA

 

"I greatly appreciate Dr. Ellen's expertise in setting up the many “features” available with the information I will need to be able to use my new Apple iPhone. I’m in awe of her many faceted snippets of brain power required to untangle the overwhelming tiny phone with its unlimited ability. Thanks so very much for exposing me to it in a kind and understanding way. You are certainly an excellent teacher and I’m looking forward to more sessions!"
~Patti, age 90~ Largo, FL

 

"Dr. Ellen has a wealth of knowledge and has been very generous with her time and patience with me. She completely upgraded my late 2009 white Macbook with a replacement battery, a new MagSafe powercord, a memory upgrade from 2 to 8 GB of RAM, an operating system upgrade to High Sierra, and even found a laptop stand to help reduce the stress of typing on a flat keyboard. She also recommended (and then installed) a small BROTHER PRINTER that is perfect for my needs. I look forward to some much-needed tutorial sessions with Dr. Ellen in adeptly using Safari, printing documents, and managing emailing functions in general. I came late to the Mac world but Dr. Ellen is quickly bringing me up to snuff."
~Trish, age 66~ Beaufort, SC

 

"My mom, Franny, was in her late 80s when an Apple computer first entered her house. She was hesitant about trying it out, but with Ellen Rudolph’s attentive guidance she launched herself into cyberspace. Ellen kept corresponding with her on email — regularly — until my mom got the knack and began to look forward to receiving messages. My dad was also intrigued by the possibilities of email and of searching for information about almost anything that interested him. Ellen’s involved participation with my parents helped them join the information age in ways that made sense to them. Later when everyone started sharing photos, my mom and dad were thrilled to be able to instantaneously see grandchildren and great grandchildren growing up and enjoying travels to the corners of the globe.  My mom always thought that FaceTime was a miracle!"
~Daughter Anne~ Blacksburg, VA
Franny recently died at the age of 102
in her own home

 

"When I got my first Mac, the only thing I knew how to do was turn it on. After that, it was a giant puzzle.  Ellen came to my rescue and helped me become computer literate. She was very patient and taught me step by step. It was a real hands on experience. When I understood and could do  “step one,” we would go to the next level. I became better and better. If I came upon something that I didn’t understand I could call her and over the phone she helped me along. If it weren’t for Ellen, I would still be in dark. I highly recommend Ellen’s expert help if you want to become computer literate.
~Beej, age 80~ Williamsburg, VA

 

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